FAQ

Further FAQ categories:

• Payment Methods

  Which payment methods are available.

Frequently asked questions and answers:

• Can I reorder items?

  Yes, in your account under "Order History" you can reorder items.

• Is there a minimum order value?

  No, you can order from a single item – no minimum order value required.

• How does the ordering process work?

  Select your products, add them to the cart, and follow the simple checkout process.

• What if I receive a defective item?

  Please contact us with a photo of the damage. We will send a replacement or refund your purchase.

• Can I pay by invoice?

  Yes, under certain conditions we offer payment by invoice – click "Invoice" at checkout.

• Can I change my order?

  As long as the order has not been shipped yet, a change is possible. Please contact our support.

• How can I track my order?

  You will receive a tracking number via email, which you can use to check the order status online.

Further FAQ categories:

• Shipping Costs

  What does shipping cost?

Frequently asked questions and answers:

• How long does shipping take?

  Within Germany, the delivery time is 1–3 business days.

• Which shipping carriers do you use?

  We ship with DHL, DPD or UPS. Available options are shown at checkout.

• Is the packaging eco-friendly?

  Yes, we use recyclable and plastic-free packaging.

• Do you ship internationally?

  Yes, we ship worldwide. Shipping costs and delivery times are shown at checkout.

Further FAQ categories:

• Exchanges

  All about how to exchange items easily.

• Returns

  How you can return items.

Further FAQ categories:

• My Account

  Manage your personal data, orders and preferences.

• Privacy Policy

  Details on how we handle and protect your data.

Frequently asked questions and answers:

• What does "currently unavailable" mean?

  This item is currently out of stock. You can sign up to be notified once it is available again.

• Where do your products come from?

  We source our products from certified brands and manufacturers within the EU. Quality and sustainability are our focus.

Frequently asked questions and answers:

• How can I contact you?

  You can reach us by email at support@--------.de or by phone Mon–Fri from 9 am to 5 pm at 01234 / 567890.

• Is there a live chat feature?

  Yes, you can also contact our customer service via live chat on the website – weekdays from 9 am to 5 pm.

Frequently asked questions and answers:

• How can I redeem a coupon code?

  Enter your coupon code in the "Coupon" field in the cart and click "Apply".

• Do you offer promotions regularly?

  Yes, we regularly offer promotions such as seasonal discounts or newsletter coupons.

• Can I buy a gift card?

  Yes, you can purchase gift cards under "Buy Gift Card" in the main menu.

Frequently asked questions and answers:

• How do I subscribe to the newsletter?

  Sign up in the footer via the "Newsletter" field with your email address.